Faster Horses
The nitty-gritty details of building software based businesses.
Customer Success in SaaS
This quote on the latest Bootstrapped Web (a podcast I really enjoy!)This quote on the latest Bootstrapped Web (a podcast I really enjoy!) by Jordan struck a nerve with me ¶ Do you hire for the least important things or least impactful things like customer support and customer success. Or do you actually hire for the most strategic things like content marketing, email marketing. ¶ I’m not trying to call Jordan out for an off hand comment on a podcast, but I do think this is a good jumping off point to discuss how I believe people should view customer support…
Ian LandsmanJan 26